Frequently Asked Questions

● What makes SwissDuft fragrances unique?

Our fragrances are where Swiss precision meets olfactory art. We source the world's most exquisite raw materials and blend them with a meticulous, almost obsessive, attention to detail. The result is a sophisticated, complex, and remarkably long-lasting scent composition that transcends fleeting trends, embodying timeless elegance.

● Are SwissDuft fragrances tested on animals?

No. Uncompromising purity is one of our core pillars, and this extends to our ethical standards. SwissDuft is cruelty-free; we do not test our finished products or ingredients on animals.

● How long will my fragrance last?

The longevity of a fragrance, or its "sillage," varies based on skin chemistry, climate, and application. However, due to our high concentration of perfume oils and quality ingredients, SwissDuft fragrances are crafted to be exceptionally long-lasting, designed to be your signature throughout the day.

● How should I store my fragrance?

To preserve its integrity, store your flacon in a cool, dry place away from direct sunlight and extreme temperature fluctuations. This will ensure your scent remains as pristine as the day it was crafted.

● How can I place an order?

Simply browse our collection, select your desired fragrance(s), and add them to your cart. Proceed to our secure checkout, where you will provide your details and payment information to complete your purchase.

● What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as secure digital payment methods common in the UAE, such as Apple Pay and Google Pay.

● Can I modify or cancel my order after placing it?

We begin processing orders with swift precision to ensure prompt delivery. Therefore, we can only modify or cancel an order if you contact us immediately after placement, before the fulfillment process has begun. Please contact us at contact@swissduft.ae without delay.

● Where do you ship?

We currently ship across the United Arab Emirates. We are expanding our reach to bring SwissDuft to international connoisseurs; please check our website for updates on new regions.

● What are my shipping options and costs?

We offer a range of reliable shipping options through our esteemed courier partners. Standard and express shipping costs and timeframes will be calculated and displayed at checkout based on your location.

● How will I know when my order has shipped?

You will receive a shipping confirmation email with a tracking number once your order has left our atelier. This allows you to follow your parcel's journey to your doorstep.

● What is your return policy?

Due to the intimate and hygienic nature of fragrance products, we cannot accept returns or exchanges on bottles that have been opened or used. Your satisfaction is paramount. If your item arrives damaged, faulty, or is incorrect, please contact us within 48 hours of delivery at contact@swissduft.ae with your order number and photographic evidence, and we will resolve the issue promptly.

● I received a damaged item. What should I do?

We are sorry to hear this. Please contact our client service team within 48 hours of delivery at contact@swissduft.ae with your order number and clear photographs of the damaged product and its packaging. We will arrange a replacement or refund immediately.

● How do I create an account?

You can create an account during the checkout process by setting a password, or by visiting the "My Account" section on our website. An account allows you to track orders, save your preferences, and enjoy a faster checkout experience.

● How is my personal data protected?

We protect your data with the same precision we apply to our craft. Our website uses SSL encryption, and we adhere to strict data protection protocols. For full details, please review our Privacy Policy.